Order Editing
Order Editing
Why Order Editing?
Empowers Shopify brands’ customers to edit their own orders after checkout – swapping items, fixing addresses, adding a discount code, adding / removing items or cancelling – all without ever contacting support.
Who is the ideal customer?
- Direct-to-consumer brands on Shopify Basic, Advanced, or Plus plans
- Mid-market and enterprise eCommerce brands processing high daily order volumes
- Brands whose support teams field a constant stream of “change my order” requests
- Brands that fulfil through a 3PL, ERP, or order management system
- Growth-focused brands looking to lift average order value through checkout and post purchase upsells
What are their pain points?
- Support inboxes are flooded with repetitive “change an item / cancel / update address” tickets
- Customers get frustrated when they can’t fix a simple mistake themselves, which hurts CX and loyalty
- There is no way to capture extra revenue in the gap between checkout and fulfilment
- Invalid or mistyped shipping addresses cause failed deliveries, returns-to-sender, and costly reshipments
- Orders rush to the 3PL or ERP before any change can be made, forcing refunds and cancellations instead of edits
What is the value proposition?
- Self-service order editing eliminates order-change tickets - One client cut order change enquiries by 98%, from 2,000 a month to just 40
- Checkout and post-purchase upsells turn the editing window into six figures of new revenue,
- Carrier-grade address validation catches and corrects invalid addresses at checkout and post-purchase, ending failed deliveries and address holds
- A true integration platform that holds orders back from the 3PL or ERP until the edit window closes, then accurately reflects every change downstream
- Full brand control - brands can decide exactly what customers can change and for how long
- Low-risk to adopt: a 14-day free trial, month-to-month terms, white-glove onboarding and dedicated account managers
